Standard Return Policy
Return for refund within 30 days
Return for replacement within: 30 days
NO REFUNDS ON CLASS REGISTRATION FEES!!
Standard Return Policy Overview
You may return merchandise purchased from Today's Promise for a refund or a replacement, provided that the procedures and requirements are followed. Original receipt for the item purchased must be submitted with the return.
Refunds
A processing fee of 10 percent will apply to the value of merchandise returned for a refund. Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.
Exchanges
If you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase. If we see a new purchase for equal or greater value of your return, we will waive the 10 percent processing fee.
Defective Merchandise
Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your defective merchandise.
Return Shipping
Return shipping cost (the cost to send merchandise back to us) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost and use every good measure to ensure that the replacement order is processed quickly.
Replacement Terms
We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.
To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
Returning Items
All returned merchandise must be in original condition and must include the original receipt and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals. We will not process the return if any of these conditions are not followed.
To locate the nearest shipping outlet, you may contact the following carriers:
- UPS: (800) 742-587 or http://www.ups.com
- FedEx: (800) 463-3339 or http://www.fedex.com
- USPS (Post Office): (800) 275-8777 or http://www.usps.com
Remember, returned merchandise that is lost or damaged during transit is solely the shipper's responsibility (which is you when you return a product to us). It is important to save the tracking information and to properly insure all merchandise being returned to Today’s Promise.
Return Exceptions
Although our return policy is quite flexible on most items, there are some exceptions, as written below:
- Any product not purchased from TodaysPromise.org
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
- Any product that exhibits physical damage or abuse
Products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost and expense.
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